Training Video

Support
Vitacon US provides training and technical support from 8am to 5pm central time, Monday through Friday.  
                     
                     Call:      1-800-757-8450    Press 2 for Support
                     Email:   support@vitacon.us

All shipments require RMA (Return Merchandise Authorization) Number prior to shipping.  

See Warranty and Service Policy for complete details:
QuickSupport Remote Session
Vitacon US provides free remote access sessions from 8am to 5pm central time, Monday through Friday for customers with a Support Plan.  

If you would like one of our Support Agents to remotely connect to your System, simply call or email us to schedule.  

After you schedule your session and are ready to connect, run the Remote Control software.  The software may already be on your Scanner.  Go to your Desktop and look for an icon "Remote Connection" and run it.  If not, you can download it here:  



  • After the download has completed, click on the file to launch the program.  

  • Follow the instructions on the screen and tell your Support Agent your unique ID so we can connect to your system.

  • During the remote session we can see what you see; great for looking at Saved Scans or even watching a live patient scan.  We can also upgrade your software and ensure proper function.

  • If you have any problems, call 800-757-8450, then press 2 for Support.
Online Bladder Scanner Calibration
Vitacon US provides an online calibration service for its customers 24 hours / 7 days a week.  Calibration is recommended annually.  You can also calibrate your Scanner Probe anytime it has been dropped to ensure accurate measurements.

Customers with a Support Plan can calibrate their Scanner Probe for free. Customers without a Support Plan can also calibrate online (see above Warranty and Service Policy).
Warranty Registration
Customers are encouraged to register the warranty for each device purchased in order to receipt product updates.