FAQs (Frequently Asked Questions)
What is the cost for in-service or follow on training?
We NEVER charge customers for training. Training is always free for the life of your system. Initial in-service training and any follow up training can be scheduled by calling us at 800-757-8450 or emailing support@vitacon.us.
How many steps does it take to determine bladder volume?
Two steps:
1. Press the button to begin aiming the probe and the system will automatically locate and circle the bladder.
2. Press the button again to automatically scan the bladder and measurement volume.
Unlike many other bladder scanner devices, the VitaScan LT automatically take multiple plan scans of the bladder. The user only needs to hold the probe steady and the volume measurement will appear automatically in 3 to 4 seconds.
Can the device be cleaned with chemicals appropriate for healthcare?
Yes, the system can be cleaned using common healthcare cleaners and disinfectants. For a suggested list of cleaners / disinfectants, see the Documentation page on this site and download the Cleaning and Disinfection document.
Can we purchase just the probe and software for our laptop or do we need to buy your complete systems?
Yes, you can purchase just the probe and software and run it on most any Windows-based laptop, tablet, or desktop (XP or higher). You just need an available USB 2.0 (or higher). We highly recommend our complete systems though as we will warranty the entire system and be able to provide technical support and other important support capabilities on our entire system. See the Product page on this site for more details on all the available configurations.
What is the policy for ongoing calibration or accuracy checks and how much do they cost?
We recommend (but do not require) annual calibration of the VitaScan LT. Customers can send just the probe to our Service center located in Minnesota for a Factory Calibration ($410).
What is the warranty?
Depending on the model purchased the VitaScan comes with One, Two and Five year warranties with Accidental Damage Coverage (ADC).
Can the Two year warranty be extended to Five years?
Yes, for models that come standard with a Two year warranty you can purchase a warranty extension for $1,000. The warranty extension must be purchased at the time of the scanner purchase.
What hardware or software upgrades will be needed and what will they cost?
Software and hardware (firmware) upgrades are free with the purchase of a Support Plan. See the Documentation page on this site and download the Warranty and Service Policy document.
Are product training videos available for ongoing staff support?
Yes, there is a brief training on-board the scanner. You can also schedule free webinar training sessions with the Vitacon staff.
Are there special features to help ensure accurate readings?
The VitaScan LT measures ultrasonic reflections and its accompanying software uses a very sophisticated algorithm to automatically target and identify the urinary bladder from among surrounding tissue.
Will it be durable and accurate for five + years?
With proper care and maintenance the VitaScan LT should have a useful life of five or more years. Because the system is made of separate components (probe, touchscreen, keyboard, printer, etc.), customers can change out components easily over time as needed without have to purchase an entirely new bladder scanner system.
Is there a mounting or transport accessory to protect the probe from drops and damage?
Yes, the VitaScan LT has a special probe holder to protect it from damage and drops when not in use.
What is the likelihood of the touchscreen tablet being stolen?
The touchscreen tablet is securely mounted to the cart with mounting plates and screws. It is very secure and would be difficult to remove without effort and time.
What is the accuracy variance of the device?
+/- 7.5% on volumes greater than 100 mL.
Accuracy specifications in accordance with stated instructions, scanning on Vitacon phantom and using software version 4.5.4.14 and above.
What is the volume range?
0 - 1000 ml
We NEVER charge customers for training. Training is always free for the life of your system. Initial in-service training and any follow up training can be scheduled by calling us at 800-757-8450 or emailing support@vitacon.us.
How many steps does it take to determine bladder volume?
Two steps:
1. Press the button to begin aiming the probe and the system will automatically locate and circle the bladder.
2. Press the button again to automatically scan the bladder and measurement volume.
Unlike many other bladder scanner devices, the VitaScan LT automatically take multiple plan scans of the bladder. The user only needs to hold the probe steady and the volume measurement will appear automatically in 3 to 4 seconds.
Can the device be cleaned with chemicals appropriate for healthcare?
Yes, the system can be cleaned using common healthcare cleaners and disinfectants. For a suggested list of cleaners / disinfectants, see the Documentation page on this site and download the Cleaning and Disinfection document.
Can we purchase just the probe and software for our laptop or do we need to buy your complete systems?
Yes, you can purchase just the probe and software and run it on most any Windows-based laptop, tablet, or desktop (XP or higher). You just need an available USB 2.0 (or higher). We highly recommend our complete systems though as we will warranty the entire system and be able to provide technical support and other important support capabilities on our entire system. See the Product page on this site for more details on all the available configurations.
What is the policy for ongoing calibration or accuracy checks and how much do they cost?
We recommend (but do not require) annual calibration of the VitaScan LT. Customers can send just the probe to our Service center located in Minnesota for a Factory Calibration ($410).
What is the warranty?
Depending on the model purchased the VitaScan comes with One, Two and Five year warranties with Accidental Damage Coverage (ADC).
Can the Two year warranty be extended to Five years?
Yes, for models that come standard with a Two year warranty you can purchase a warranty extension for $1,000. The warranty extension must be purchased at the time of the scanner purchase.
What hardware or software upgrades will be needed and what will they cost?
Software and hardware (firmware) upgrades are free with the purchase of a Support Plan. See the Documentation page on this site and download the Warranty and Service Policy document.
Are product training videos available for ongoing staff support?
Yes, there is a brief training on-board the scanner. You can also schedule free webinar training sessions with the Vitacon staff.
Are there special features to help ensure accurate readings?
The VitaScan LT measures ultrasonic reflections and its accompanying software uses a very sophisticated algorithm to automatically target and identify the urinary bladder from among surrounding tissue.
Will it be durable and accurate for five + years?
With proper care and maintenance the VitaScan LT should have a useful life of five or more years. Because the system is made of separate components (probe, touchscreen, keyboard, printer, etc.), customers can change out components easily over time as needed without have to purchase an entirely new bladder scanner system.
Is there a mounting or transport accessory to protect the probe from drops and damage?
Yes, the VitaScan LT has a special probe holder to protect it from damage and drops when not in use.
What is the likelihood of the touchscreen tablet being stolen?
The touchscreen tablet is securely mounted to the cart with mounting plates and screws. It is very secure and would be difficult to remove without effort and time.
What is the accuracy variance of the device?
+/- 7.5% on volumes greater than 100 mL.
Accuracy specifications in accordance with stated instructions, scanning on Vitacon phantom and using software version 4.5.4.14 and above.
What is the volume range?
0 - 1000 ml